1.

In the unlikely event that there is a manufacturing problem or your item is damaged through no fault of the customer, we offer replacement of goods or cash credit against future orders and does not include any other cost such as freight, re-stocking or other charges.

3.

Claims are allowed up to 1 months (on max 1 x 40 ft Container of total orders)  from the date of arrival at the port of destination. Delay in claim submission will be reviewed on case by case basis.

4.

All claims will be substantiated by photographs or digital images clearly showing the claim filed as per our purchasing guarantee. Verbal explanations need to accompany the submitted images for clarification. Photos or images may be sent by post or by email.

5.

All claims are processed within one week of receipt with a decision on claim given within 10 days of receipt.

6.

Any claim is possibly rejected if :

- The claim is not connected to purchasing & shipment data.

- The claim is late as per item 3 above.

- No photograph and / or digital image is supplied.

- No explanatory data is supplied with the image to clearly explain the problem.